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Voice

Standard (voice) telephone users can easily initiate calls to TTY users. The Communication Assistant (CA) types the standard telephone user's spoken words to the TTY user and reads back the typed replies.

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711 or 1-800-852-7897

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Voice Diagram

711 is the statewide telephone relay number that connects standard (voice) telephone users with deaf, deaf-blind, hard-of-hearing, and/or speech-disabled people who use text telephones (TTYs). Relay users can now simply dial 711 to connect with New Jersey Relay. This allows easier access, particularly for less experienced relay users such as businesses, children, or friends and family of TTY users.

Occasionally, people who try to place relay calls from a corporate office or hotel room using the 711 number may experience difficulties. This may be because the number has not been programmed into the internal telephone system (e.g. PBX or Centrex). Contact your office administrator or local telephone service provider to ensure that the 711 service is available.

Instructions

  • Dial the voice number at 1-800-852-7897.

  • You will hear the CA answer "NJ TRS 9136. HOW MAY I HELP YOU?" Each CA has an unique identification number instead of a name, and this number is rotated on a scheduled basis.

  • Give the CA the area code and telephone number of the party you wish to call. If there are any further instructions, you may give those to the CA as well.

  • The CA will process your call, relaying exactly what the TTY user is types to you, as well as exactly what you are speak to the TTY user. Be sure to talk directly to the TTY user, avoiding "tell him/her..." At the end of each response you make, say "Go Ahead;" you will hear the same from the TTY user. This indicates that you've completed your response, and that it's the other party's turn to respond.