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TTY (text-telephone)

A person who is deaf, deaf-blind, hard-of-hearing, or speech-disabled uses a TTY to type his/her conversation to a Communication Assistant (CA), who then reads the typed conversation to a standard telephone user. The CA relays the hearing person's spoken words by typing them back to the TTY user.

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711 or 1-800-852-7899

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TTY Diagram

711 is the statewide telephone relay number that connects standard (voice) telephone users with deaf, deaf-blind, hard-of-hearing, and/or speech-disabled people who use text telephones (TTYs). Relay users can now simply dial 711 to connect with New Jersey Relay. This allows easier access, particularly for less experienced relay users such as businesses, children, or friends and family of TTY users.

Occasionally, people who try to place relay calls from a corporate office or hotel room using the 711 number may experience difficulties. This may be because the number has not been programmed into the internal telephone system (e.g. PBX or Centrex). Contact your office administrator or local telephone service provider to ensure that the 711 service is available.

Instructions

  • Dial the TTY number at 1-800-852-7899.

  • CA will answer "NJ TRS 9136 (F) NUMBER CALLING PLEASE?" GA. 9136 is a CA identification number. Each CA has his/her own identification number which is rotated on a scheduled basis. (F) or (M) is the gender of the CA. GA stands for "GO AHEAD" which means it's your turn to type.

  • Type the area code and telephone number of the party you want to call.

  • The CA will dial the number and relay the conversation to and from your TTY. Type "GA" at the end of each response.