You're one click away from using Relay Conference Captioning (RCC)
Deaf and hard of hearing individuals can participate in meetings, phone calls, videoconferences and multi-party conference calls on a functionally equivalent basis with Relay Conference Captioning (RCC) from Sprint and New Jersey Relay.
Using the same high-quality captioners, who produce closed captioning for television, you can receive live, real-time text streamed to an Internet-connected computer anywhere in the world. A high-speed Internet connection is not required.
The benefits of RCC
- This service is for use by people in New Jersey
- May reserve your live captioner in advance
- Can be used at any computer with Internet access
- RCC conference calls can be much shorter in duration than traditional relay service calls
- Can receive a text transcript of the conversation for your records
How it works
Once you have scheduled a conference call and arranged for a conference call bridge, schedule your RCC service from the New Jersey Relay. You are guaranteed a conference call captioner for your event if you book an event with at least 48 hours advance notice (2 working days). Calls must occur during regular business hours. Calls must begin at or later than 8 am and must conclude at or prior to 5 pm in your time zone.
When booking your event, you will provide the phone number to your conference call and PIN number, if needed, so that your captioner may dial-in to the event to hear the audio. Your RCC captioner will access the event a few minutes prior to the scheduled start of the call. Your captioner will caption all of the dialogue on the call including noises and/or sounds where appropriate (i.e. beep to indicate that a new caller has joined the call, etc.)
Once the call is booked and your captioner is assigned, you will receive an e-mail from the scheduling department with the Event ID as well as the Web address for you to access your captioned call. Please log-on to the provided Web address a few minutes prior to the start of the call and follow along with the captioned text as it captures what is spoken on the call in realtime.
Participants can follow along with the dialogue by reading it on-screen as it is spoken and captioned. In order to fully participate in the discussion, a text entry window is provided for you to type to your captioner. Your comments/questions will be spoken on your behalf by the captioner at the earliest break in the discussion or otherwise where appropriate. As the captioner is speaking on your behalf, you will see your original text to the captioner added to the realtime streaming display. All dialogue that is captioned is added to the event transcript, if transcript service has been requested at the initial time that the event was scheduled.
NJ RCC Website