Welcome to New Jersey Relay!
New Jersey Relay Service is a free service provided by the New Jersey Board of Public Utilities (BPU) ensuring equal communication access to the telephone service for people who are deaf, hard of hearing, deaf-blind and speech disabled. Check out some of our communication options below.
Voice
Standard (voice) telephone users can easily initiate calls to TTY users. The Communication Assistant (CA) types the standard telephone user's spoken words to the TTY user and reads back the typed replies.
TTY (text¨Ctelephone)
A person who is deaf, deaf-blind, hard-of-hearing, or speech-disabled uses a TTY to type his/her conversation to a Communication Assistant (CA), who then reads the typed conversation to a standard telephone user. The CA relays the hearing person's spoken words by typing them back to the TTY user.
Voice Carry-Over (VCO)
Voice Carry-Over (VCO) allows deaf or hard-of-hearing users to speak directly to hearing people. When a standard telephone user speaks to you, a Communication Assistant (CA) serves as your "ears" and types everything said to your TTY or VCO phone.
Video Relay Service (VRS)
Video Relay Service (VRS), is an exciting new supplement to the traditional TTY relay service. This service provides American Sign Language users with an attractive alternative that offers them the opportunity to communicate by video conferencing, using their native language, which may be preferred over the traditional TTY relay service.
Hearing Carry¨COver (HCO)
Hearing Carry-Over (HCO) allows users who are speech disabled with hearing capabilities to listen to the person they are calling. The HCO user types his/her conversation for the Communication Assistant (CA) to read to the standard (voice) telephone user.
Speech-to-CSpeech (STS)
Specially trained Communication Assistants (CAs) serve as the speech¨Cdisabled user's voice and repeat his/her responses to the called party. Our unparalleled equipment and exceptional STS CA training ensure that speech-disabled users will be heard and understood. If needed, an STS user will be asked to repeat his/her message to ensure that it is relayed correctly.
CapTel
Captioned Telephone (CapTel) works like any other telephone with one important addition: It displays every word the caller says throughout the conversation. CapTel phone users can listen to the caller, and can also read the written captions in the CapTel's bright display window.
Relay Conference Captioning
Relay Conference Captioning (RCC) is a free service to all people in New Jersey and is dedicated to providing functional equivalency to deaf and hard-of-hearing participants in conference calls and/or multi-party calls.
Sprint Internet Relay
Sprint IP Relay is a service offered to deaf and hard of hearing individuals. This service allows them to place relay calls over the Internet via their computer, laptop or wireless devices. Sprint IP Relay is a free service funded by the Interstate Telecommunications Relay Service (TRS) fund.